We do take great pride in maintaining the highest standards of cleanliness and hygiene across all areas at all times. In response to the Coronavirus, we have taken additional measures to reinforce hygiene and cleaning protocols in line with World Health Organization and National Health Organization guidelines. We ensure that all our team members have been thoroughly trained and briefed, while being constantly updated on the ongoing situation.
In compliance with all necessary legal requirements, and to protect everyone's health, all team members receive constant training in health protocols and procedures. In addition, we will follow early detection protocols for COVID-19 for all our guests and team members. In case of suspected infection, the hotel will isolate the guest or team member, provide protective equipment to avoid transmitting the infection, contact local medical services and organize the transfer to a medical center if necessary.
Disinfection of Indoor Spaces
All indoor spaces thoroughly cleaned with a disinfectant, using certified products, with extra attention to frequented areas, including front desk and public restrooms.
Disinfection of All Surfaces
All surfaces thoroughly disinfected on a regular basis. Metallic surfaces and items such as door handles, keys and security locks disinfected with 70% alcohol, where bleach not appropriate.
Compliance with Health Authorities’ guidelines
Compliance with World Health Organization and Government Health Authorities, with “Health First” certification from the Hellenic Chamber of Hotels.
Social Distancing Rules
In common areas, to avoid crowds of people and contact between them, we’ve marked the minimum distance required by local regulations. Furniture and spaces are redesigned to comply with social distancing standards. In addition, hotel team is trained to help guests always comply with these requirements.
Water Purification & Air Quality Protocols
Surface and handling areas will be kept extremely clean and air and water purification systems will be thoroughly controlled, reviewing, and reinforcing, among others, HVAC (Heat, Ventilation and Air Conditioning) protocols. We will increase the frequency of inspections as well as the control of water disinfection.
City Connection Advisory Service
The hotel team is trained to help guests locate hospital, medical centers and pharmacies, among others. They’re also able to recommend methods of transportation based on local sanitary criteria and regulations.
A doctor, certified on the dealing practices of COVID-19 is available on call 24/7.
Reception – Common Areas
Food & Beverage