COVID-19 Elevating Hygiene Protocol

We do take great pride in maintaining the highest standards of cleanliness and hygiene across all areas at all times. In response to the Coronavirus, we have taken additional measures to reinforce hygiene and cleaning protocols in line with World Health Organization and National Health Organization guidelines. We ensure that all our team members have been thoroughly trained and briefed, while being constantly updated on the ongoing situation.

In compliance with all necessary legal requirements, and to protect everyone's health, all team members receive constant training in health protocols and procedures. In addition, we will follow early detection protocols for COVID-19 for all our guests and team members. In case of suspected infection, the hotel will isolate the guest or team member, provide protective equipment to avoid transmitting the infection, contact local medical services and organize the transfer to a medical center if necessary.

General Measures

Disinfection of Indoor Spaces

All indoor spaces thoroughly cleaned with a disinfectant, using certified products, with extra attention to frequented areas, including front desk and public restrooms.

Disinfection of All Surfaces

All surfaces thoroughly disinfected on a regular basis. Metallic surfaces and items such as door handles, keys and security locks disinfected with 70% alcohol, where bleach not appropriate.

Compliance with Health Authorities’ guidelines

Compliance with World Health Organization and Government Health Authorities, with “Health First” certification from the Hellenic Chamber of Hotels.

Social Distancing Rules

In common areas, to avoid crowds of people and contact between them, we’ve marked the minimum distance required by local regulations. Furniture and spaces are redesigned to comply with social distancing standards. In addition, hotel team is trained to help guests always comply with these requirements.

Water Purification & Air Quality Protocols

Surface and handling areas will be kept extremely clean and air and water purification systems will be thoroughly controlled, reviewing, and reinforcing, among others, HVAC (Heat, Ventilation and Air Conditioning) protocols. We will increase the frequency of inspections as well as the control of water disinfection.

City Connection Advisory Service

The hotel team is trained to help guests locate hospital, medical centers and pharmacies, among others. They’re also able to recommend methods of transportation based on local sanitary criteria and regulations.

Medical Care

A doctor, certified on the dealing practices of COVID-19 is available on call 24/7.

Specific Measures

Reception – Common Areas

• Check-in at 15:00 and Check-out at 11:00 to guarantee enough time for a thorough cleaning and disinfection of the room. We ensure that all guest key cards are fully sanitized after every use.
• Visible safety signage in place.
• Sanitization stations are in place at the reception and in elevator cabins - buttons inside and outside the elevators to be sanitized frequently.
• Disinfection of all equipment such as room cards, POS, computers and ATM machines.

Food & Beverage

• Operational standards based on HACCP procedures, further enhanced and monitored on a daily basis.
• We require our suppliers to have health certifications and a delivery process with strict control protocols.
• Spacious restaurants and bar capacity (indoors & outdoors), ample for social distancing.
• Guest hand sanitization stations located in all venues.
• Single-use and digital menus via a Mobile App available.
• Staff is trained to limit face-to-face interactions and secure appropriate social distancing.